More Computer Trouble :(

I probably will not be posting until after Sunday : (

I have had an insane number of problems with my new Dell laptop from the moment I received it 2 months ago. Recently they sent me an external hard drive to back up my files, because the online backup (part of my warranty) didn’t work. Then I reformatted my hard drive, and put everything back on, which took me a total of 12 hours on the phone on Thursday! Now my email program doesn’t work right and freezes on me!! I spent an additional 5 hours on the phone last night with them offering to help me reformat my hard drive again!! I don’t know what is going to happen next?

If anyone has a personal connection with someone from DELL, please share that info with me!!

I have only had customer service as bad as this from Charter Communications, who I left for Verizon. I still don’t have a guarantee that they will replace my laptop even though there has been something wrong with it from the day I purchased it until now.

Anyway, sorry to ramble…I am just so upset about this! If you need to contact me I am reachable at 413-245-3030 anytime before 10PM EST. I cannot post pictures right now, because I am too nervous to take any pictures off my camera and add them to this computer. I am already receiving errors that my files are corrupted and some are missing!!

I strongly suggest to anyone thinking of buying a DELL computer in the future…DON’T.

I have loved my DELL’S in the past, but never had a problem with them. I guess as long as you don’t have a problem they are great. But, when you do have a problem they will blame it on everyone else to avoid actually offering the “exceptional customer service experience they claim to offer!!

I am definitely making formal complaints about this!

I hope to be back to stamping soon! Please check back evey couple of days…there is a lot coming up soon.New catalog, convention, retired accessories list…You won’t want to miss all that!!

Happy Stamping!